Customers say the darnest things….but why? “The Happy Customer” Part 1 of a 4-Part Series.

March 9, 2010 at 9:51 am | Posted in Customers Say the Darnest Things...But Why? 4-Part Series | Leave a comment

As part of our role in customer care, we have been taught to ask customers for their opinions in order to make our service delivery a better experience for them.  Customer feedback is a tool to improve service, which can make service a competitive advantage, and is usually a source of invaluable information.  But sometimes, as we collect real-time feedback from our partners’ customers, Customer Relationship Metrics (Metrics) hears the darndest things. 

In Part 1 of this 4-Part series, we will take a look at the delighted customer.  In fact, so delighted you have to check out their comments here in yesterday’s “Knuggets and Knuckleheads” to see what we are referring to. 

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