T.M.I. from your customers?
August 30, 2010 at 4:07 pm | Posted in Knuggets and Knuckleheads | Leave a commentTags: Call Center Metrics, Outrageous Customer Feedback, survey calibration
We’ve moved! Go to read now at, http://metrics.net/blog/2010/08/t-m-i-from-your-customers/
Warranties Gone Wrong
August 16, 2010 at 12:22 pm | Posted in Knuggets and Knuckleheads | Leave a commentTags: call center, product warranty, warranty customer service center
We’ve moved! To read now, come http://metrics.net/blog/2010/08/warranties-gone-wrong/
Communicating the Results – Part 3 of a 4 Part Series: Supervisors and Agents
August 12, 2010 at 3:34 pm | Posted in for Internal Relationships, This Thursday's Tip | Leave a commentTags: call center agent training, call center agents, call center analytics, call center data reporting, reports for supervisors
We’ve moved! To read, go to http://metrics.net/blog/2010/08/communicating-the-results-part-3-of-a-4-part-series-supervisors-and-agents/
Avoid Call Center Schizophrenia from Pay for Performance – Part 2 of a 2-Part Blog Series
August 10, 2010 at 10:16 am | Posted in Call Center Agents, Call Center Training, for External Relationships, for Internal Relationships | 4 CommentsTags: balanced agent scorecard, call center, call center agents, Pay for Performance
We’ve moved! To read, go to http://metrics.net/blog/2010/08/avoid-call-center-schizophrenia-from-pay-for-performance-%e2%80%93-part-2-of-a-2-part-blog-series/
Is the unabomber calling our call center?
August 9, 2010 at 10:38 am | Posted in Knuggets and Knuckleheads | Leave a commentTags: angry customers, call center agents, survey calibration
We’ve moved! To read this now, go to http://metrics.net/blog/2010/08/is-the-unabomber-calling-our-call-center/
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